In order to increase buying safety, becoming a roofing xchanger is a requirement. We review the application to ensure that you are a roofing professional. Even though we do our best, we cannot 100% guarantee that our members are who they say they are. For those reasons, please review the below as a caution and understand that although it can happen, these crimes are very low when related to website purchases.

Millions of violent crimes occur in the U.S. each year: 10,000+ homicides, 600,000+ robberies, 5 million assaults. 

Please take these precautions online as you would offline.

When meeting someone for the first time, please remember to:

  • Insist on a public meeting place like a cafe, bank, or shopping center.
  • Do not meet in a secluded place, or invite strangers into your home.
  • Be especially careful buying/selling high value items.
  • Tell a friend or family member where you're going.
  • Take your cell phone along if you have one.
  • Consider having a friend accompany you.
  • Trust your instincts.

For more information about personal safety online, please visit these sites.

All members are required to be Xchangers, to avoid scams. Still, to further avoid scams:

  • If you can, pick up the item and deal locally, face to face, or have them pick it up. This will mitigate the majority of scam attempts, and any misunderstanding of item quality.
  • Deal with people locally, it is better if you already know their roofing related business. Confirm the phone number is their actual business number. Call their office and speak to them to finalize payment and logistics. Make the final transaction on the phone.  Not via email.
  • Never wire funds (ex Western Union). Anyone who asks you to, is a scammer.
  • Do not ship items to a jobsite when given a credit card number unless you know the seller and business. Many scammers will use a card and then dispute it after materials are shipped. They are long gone after you sent the materials. Get their photo ID to show it matches their credit card and Roofing xchange profile.
  • Don’t accept cashier/certified checks or money orders if you don’t know the business. Banks will cash fakes and then hold you responsible.
  • Transactions are between users only. No third party will provide a guarantee.
  • Never give out financial information. (bank account, pay pal, social security ect.)

Who should I notify about fraud or scam attempts?

Notify Roofing Xchange of any member immediately and after confirmation, they will be removed as a member. Roofing xchange is not responsible for reporting. Please report to the below:

United States

Canada

If you are defrauded by someone you met in person, contact your local police department.

Recognizing scams

Most scam attempts involve one or more of the following:

  • Email or text from someone that is not local to your area, or someone you do not know.  Check to see if they are an actual Roofing xchange member if you receive an email.
  • Vague initial inquiry, e.g. asking about "the item." Poor grammar/spelling.
  • Inability or refusal to meet face-to-face to complete the transaction.

Examples of Scams

  1. Someone claims yourtransaction is guaranteed, that a buyer/seller is officially certified, ORthat a third party of any kind will handle or provide protection for a payment:
    • These claims are fraudulent, as transactions are between users only.
    • The scammer will often send an official looking (but fake) email that appears to come from Roofing Xchange or another third party, offering a guarantee, certifying a seller, or pretending to handle payments.
  1. Distant person offers a fake cashier's check:
    • You receive an email or text (examples below) offering to buy your item, pay for your product or service in advance
    • A cashier's check is offered for your sale item as a deposit
    • Value of cashier's check often far exceeds your item—scammer offers to "trust" you, and asks you to wire the balance via money transfer service.
    • Banks will cash fake checks AND THEN HOLD YOU RESPONSIBLE WHEN THE CHECK FAILS TO CLEAR, sometimes including criminal prosecution.
    • Scams often pretend to involve a 3rd party (shipping agent, business associate, etc.).
  1. Someone requests wire service payment via Western Union or MoneyGram:
    • Deal often seems too good to be true, price exceeds your price, or what he is offering is too low.
    • Scammer may (falsely) claim a confirmation code from you is needed before he can withdraw your money.
    • Common countries currently include: Nigeria, Romania, UK, Netherlands—but could be anywhere.
    • Rental may be local, but owner is "travelling" or "relocating" and needs you to wire money abroad.
    • Scammer may pretend to be unable to speak by phone (scammers prefer to operate by text/email).
  1. Distant person offers to send you a cashier's check or money order and then have you wire money:
    • This is ALWAYS a scam. The cashier's check is FAKE.
    • Sometimes accompanies an offer of merchandise, sometimes not.
    • Scammer often asks for your name, address, etc. for printing on the fake check.
    • Deal often seems too good to be true.
  1. Distant seller suggests use of an online escrow service:
    • Most online escrow sites are FRAUDULENT and operated by scammers.
    • For more info, do a google search on "fake escrow" or "escrow fraud."
  1. Distant seller asks for a partial payment upfront, after which they will ship goods:
    • They say they trust you with the partial payment.
    • They may say they have already shipped the goods.
    • Deal will soundtoo good to be true.
  • Do not list any items or services not related to the roofing business. This is not a general website. It is meant to be focused on the trade and Roofing professionals. Should you list anything that is not related to roofing, you will be reported and potentially be removed as a member without any refunds.
  • Do not list any false, misleading, deceptive or fraudulent items. Make sure items that are about to expire or damaged are clearly posted.
  • Do not use foul language, threats, obscene, or malicious language on this website.
  • Do not review on other’s profiles unless it is relevant to their posts or transactions.
  • Prohibited Items and Activities which is also prohibited by Amazon
  • Adult Oriented Products and Services - includes pornography (including child pornography), sexually explicit materials (in all media types such as Internet, phone, and printed materials), dating services, escort services, or prostitution services.
  • Alcohol - includes sales of wine, beer, and liquor conducted over the Internet or mail order.
  • Cash or cash equivalent instruments - including but not limited to money orders, travelers' checks, open loop stored value products (such as generally accepted gift cards), any gift card with a value greater than $2,000, and gift cards available for use other than at the issuing merchant.
  • Collection Agencies - includes businesses that are engaged in the collection of uncollectible debt or accounts receivable and billing companies.
  • Credit Services - includes credit counseling, credit repair services, credit protection, and identity theft protection.
  • Crowd funding or any activity related to soliciting contributions, donations, investments or pre-orders to fund the development of a product or a project.
  • Drugs, Drug Paraphernalia, and Dietary Supplements - includes illegal drugs, drug paraphernalia, online or mail order pharmacies, importation of pharmaceuticals from foreign countries, and prescription devices. Marijuana and Cannabidiol (CBD) products are also prohibited, regardless of whether legal within a given state. Guidelines and restrictions set forth on Amazon’s Restricted Products pages for Drugs and Drug Paraphernalia and Dietary supplements.
  • Financial Intermediaries and Money Service Businesses - includes online auctions, Internet malls processing third party payments, credit card aggregators, offshore banking operations, debt financing, money transmitters, check cashing services, currency exchange and dealing, cash advance services, payday lending, escrow services, any service that receives and processes money on behalf of others, and any issuers, redeemers, and sellers of money orders, travelers checks, and stored value products (other than retail gift cards).
  • Firearms and Weapons - includes ammunition, guns, rifles, shotguns, pistols, other firearms, knives (automatic, spring-loaded knives, throwing, etc.), brass knuckles, or other weapons.
  • Gambling Businesses - includes online gambling (including poker), lotteries (including sale of lottery tickets), games of chance (including sweepstakes and raffles), sports forecasting, or odds-making.
  • Healthcare Discount Plans - includes discount healthcare plans or membership programs.
  • Illegal, Inappropriate or Offensive Items or Activities - includes any good or service that violates local, state, or federal laws or regulations or that would be generally offensive to others. Examples include stolen goods, cable descramblers, materials that infringe other's intellectual property rights (including pirated software and counterfeit goods), human body parts, endangered species, items that defame or slander others, hate literature, occult materials, and any other items or activities that in our judgment are illegal, inappropriate or offensive in connection with our services.
  • Marketing Businesses - includes direct marketing, subscription merchants, telemarketing, multi-level marketing, "up-sell" merchants, infomercial merchants, and rebate-based businesses.
  • Membership Clubs - includes buyer clubs, membership clubs, and lifetime memberships or guarantees.
  • Miracle Cure Products - includes cures, remedies or enhancement products, and other health/nutritional products offering guaranteed results.
  • Money Making ("Get Rich") Businesses - includes information guides, warranty fees, mortgage reduction services, and any product or service where a prize is guaranteed, marketing media is unavailable, premiums/incentives are offered, promises of future guaranteed results are made, or any rebate or reward program.
  • Phone Services - includes 800 or 900 phone services and audio text services, prepaid phone cards, and prepaid phone services.
  • Products from Restricted Countries and Regions - Amazon’s worldwide current business policy is to prohibit the sale of products originating, produced, or processed in the following countries or regions: North Korea (Democratic People's Republic of Korea), Cuba, Syria, Iran, Region of Crimea, the so-called Donetsk People’s Republic (DNR) and Luhansk People’s Republic (LNR). This includes those products that partially contain ingredients, materials, or inputs from restricted countries and regions.
  • Real or replica government, law enforcement, security, military or paramilitary badges and uniforms, identification documents, birth certificates, passports, licenses, patches, collars, or tags.
  • Regulated Activities - includes regulated investment services, bail bonds services, security brokers, bankruptcy attorneys, real property and real estate (including rental payment), property management, and websites or online services directed to or that collect personal information from children under 13 years of age.
  • Remote Technical Support, or any other activity where a merchant needs remote access to a buyer's computer or other device to initiate or complete a purchase, or to provide the service being paid for.
  • Smoking/Tobacco Products - includes cigars, cigarettes, e-cigarettes, and other tobacco products. E-liquid products for use in smoking devices are also prohibited, whether they contain nicotine or not.
  • Travel and Time Share Services - includes agencies, tour operators, clubs, packages, airlines, cruise lines, and time shares.

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